Five and a half hours on the phone...we finally have prescription drug coverage again...
Dottie tried to call in her blood pressure med to Medco on Friday and was told we weren't covered. I called GM's benefits "broker" Fidelity, was assured that we did have coverage but it was a computer glitch and it would be settled by Saturday.
Meanwhile the doctor calls in an antibiotic for her as well, as the amoxicyllin she got for her sinus/lung infection wasn't killing it. It was denied as well.
When you have replacement joints, infections can settle in to your joint and cause all kinds of nasty problems. She was better, but still coughing stuff up, with one day of the other med left.
Saturday? No change...
Sunday? No change...
Today? At 9:30 I called Medco and played the wait game only to be told that GM had changed our coverage to a different company without telling us. I hang up, get a notepad and all of the PIN's etc. and call Fidelity. At 11:37-
I got a human at 2:13. At 2:17 they had forced Medco's computer to accept the new group number.
At 2:20 I called her BP med in and it worked! Then I called CVS and they put the antibiotic through again and it worked as well.
So for good measure I called in my eye drops to add to that order.
Finally I'm eating lunch and then I'm off to the pharmacy!
Not what I had planned for my first blog of the New Year!
I planned on raving about how much more cooperative my desktop is with the two 1gig ram sticks my youngest helped me put in (actually, he put them in and I held the light, lol) on Friday. About how when I picked those up at Microcenter this external dual-layer Lightscribe DVD burner also followed me home, along with a new slideshow program.
But that was before I spent 10-12 hours in voicemail hell over the last 4 days...
Happy New Year!
May the week be kind to each of you!